Cancellation, Rescheduling and Late Arrivals (for members and non-members)

Rescheduling

Members and non-members may reschedule their session ONLY ONCE up to 72 hours (4 days) prior to the start of the session. We apologize that rescheduling requests made within 72 hours of a session will not be accepted, and will be treated as a new booking request. In the cases of typhoon 8 or black rain warnings, rescheduling will be permitted at no charges.

Cancellation

Members may cancel their treatment up to 72 hours before their sessions at no charges. Non-members may also cancel their treatments up to 72 hours before the session and get a refund of the Booking Fee. Cancellations made within 72 hours before a session will incur a late cancellation fee of HK$100 (in the case of members, deducted from the package balance on the following treatment) or forfeiture of the Booking Fee (in the case of non-members)

Lateness

Please arrive punctually. We apologize that if you arrive later than 30 minutes after the start of your session, we may not be able to offer our services and will charge a penalty of HK$100 (in the case of members, to be deducted from the package balance on the following treatment) or forfeit the Booking Fee (in the case of non-members).